- WITH THE NEW SITE RECRUIT A NEW ACCOUNT (if forgotten password doesn't work)
- 20% OFF YOUR FIRST ORDER - CODE WELCOME20
- Payment in 3 or 4x
- WITH THE NEW SITE RECRUIT A NEW ACCOUNT (if forgotten password doesn't work)
- 20% OFF YOUR FIRST ORDER - CODE WELCOME20
- Payment in 3 or 4x
- WITH THE NEW SITE RECRUIT A NEW ACCOUNT (if forgotten password doesn't work)
- 20% OFF YOUR FIRST ORDER - CODE WELCOME20
- Payment in 3 or 4x
- WITH THE NEW SITE RECRUIT A NEW ACCOUNT (if forgotten password doesn't work)
- 20% OFF YOUR FIRST ORDER - CODE WELCOME20
- Payment in 3 or 4x
Privacy policy
About us
Our website address is: https://www.velvet-extension.fr.
When and why do we collect information about you?
We receive information from you to enable us to process your order and optimize your browsing experience on our site. Certain items of information are mandatory in order to access our services. The compulsory nature of these items is indicated in the forms for each question, by an asterisk or by the word "compulsory".
What information do we collect?
The personal data we collect may include your name, postal and e-mail address, landline and mobile telephone number, bank details, information about your company, town and region and your use of the website.
Use of personal data collected
Comments
When you leave a comment on our website, not only the data entered in the comment form, but also your IP address and your browser's user agent are collected to help us detect unwanted comments.
An anonymized string created from your e-mail address (also known as a hash) may be sent to the Gravatar service to check whether you are using it. Gravatar's privacy policy is available here: https://automattic.com/privacy/. After validation of your comment, your profile photo will be publicly visible next to your comment.
Media
If you are a registered user and upload images to the website, we advise you to avoid uploading images containing EXIF data of GPS coordinates. Visitors to your website may download and extract location data from these images.
Cookies
If you post a comment on our site, you will be asked to save your name, e-mail address and website in cookies. This is only for your convenience, so that you don't have to enter this information if you post another comment later. These cookies expire after one year.
If you have an account and log on to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It contains no personal data and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to record your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check "Remember me", your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.
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Embedded content from other sites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor were visiting that other site. These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with such embedded content if you have a logged-in account on their website.
Use and transmission of your personal data
Data is transmitted securely to our platform using the https encryption process. To enable us to provide our service, we use various companies (web hosts, e-mail services, online payment terminals, etc.) to receive, host and process this data. Depending on the sensitivity of the data, various procedures such as encryption may be applied to protect it from being accessed or read. For example, your password is encrypted each time it is used, so that only you know the combination of characters you have chosen.
The personal data you provide is used to authenticate connections and provide services. When we wish to offer you additional services by e-mail, we ask for your consent by means of a validation button or a specific box to be ticked and by specifying the nature of the services offered.
In parallel, technical connection and browsing information is used for authentication purposes and for statistics on the use of our services.
To prevent fraud and non-payment, any incident, false or irregular declaration may be the subject of specific processing intended to prevent fraudulent use of our services.
The information we collect is used for the following purposes:
Sending marketing messages: We use your telephone number to send you promotions, exclusive offers, reminders, notifications of new products and other information about our company.
Improving our services: We use your information to better understand your preferences and to tailor our communications to your needs.
Customer service: We may use your information to contact you regarding your orders or other service-related matters.
We do not sell, rent or share your personal information with third parties for marketing purposes. However, we may share your data with :
Third-party service providers: We use service providers to help us manage our SMS marketing campaigns (SMS platforms). These providers are contractually bound to protect your personal data and to use it only for the service we ask them to provide.
Legal authorities: If necessary, we may disclose your information in response to a legal request or to protect our rights and the safety of our users.
Explicit consent
By registering for our SMS marketing service, you consent to receive marketing messages from us. You can withdraw your consent at any time.
Right to opt-out
You can choose to stop receiving SMS marketing messages by :
Replying STOP at any time to one of our messages.
Contacting our customer service department at velvetextension@hotmail.com. We will respect your request to unsubscribe within a reasonable period of time, in accordance with applicable legislation.
Your other rights
Depending on your jurisdiction (such as RGPD or CCPA), you have the following rights:
Access to your personal data: You have the right to request a copy of your personal information held by us.
Rectification: You may request the correction of any inaccurate data.
Deletion: You have the right to request the deletion of your personal information, unless we are required to retain it for legal reasons.
Data portability: You may request to receive your personal information in a machine-readable format for transmission to another service.
Data security
We implement technical and organizational security measures to protect your personal data against loss, misuse or unauthorized access. However, no security system is infallible and we cannot guarantee the absolute security of your information.
Retention of Data
We retain your personal information for as long as necessary to provide our services to you, comply with our legal obligations, resolve disputes or enforce our agreements.
Changes to Privacy Policy
We reserve the right to change this privacy policy at any time. Any changes will be posted on this page with an updated date. We encourage you to visit this page regularly to stay informed of any changes.
E-mails, newsletters and sms marketing
If you have subscribed to our newsletter or are a member of our site (you can log in) or have made a purchase from our site, there is a good chance that you will receive e-mails from us.
We will only send you e-mails that you have agreed to receive, or that relate to the services that we provide to you.
To send you e-mails, we use the name and e-mail address that you have provided to us. Our site also stores the IP address you used when you signed up for the service to prevent abuse of the system.
This site may send e-mails via the Klaviyo and Brevo sending services and their dedicated plugins. These services allow us to track the clicks and opens of our e-mails. We use this information to improve the content of our newsletters.
No identifiable information is otherwise tracked outside this site with the exception of e-mail address.
We collect and use the following information to send you SMS marketing messages:
Phone number: We collect your phone number with your explicit consent when you sign up to receive our marketing messages.
Other information: Depending on your interactions with our brand, we may collect additional information such as your name, purchasing preferences, order history, and other relevant data.
Sources of Data Collected
Voluntary registration: You provide your information when you register for our SMS marketing service via our website, our social networks, or when you make purchases in-store or online.
Data collected via cookies (if applicable): We may also collect certain data via cookies and similar technologies to enhance your experience.
Data storage periods
If you leave a comment, the comment and its metadata are stored indefinitely. This allows us to automatically recognize and approve subsequent comments instead of leaving them in the moderation queue.
For users who register on our site, we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (with the exception of their username). Site managers can also view and modify this information.
We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obliged to keep it. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, e-mail address and billing and shipping addresses.
We also store comments or notices, if you choose to send them.
Who on our team has access to the data?
Our team members & business partners have access to the information you provide to us.
For example, store administrators and managers have access to:
- Order information such as what was purchased, when and where it should be sent, and
- Customer information such as your name, email address and billing and shipping information.
Our team has access to this information to process orders, process refunds and assist you.
The rights you have over your data
If you have an account or if you have left comments on the site, you may request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You can also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.
Modification
This Privacy Policy may change from time to time. Any diminution of your rights under this policy will not be enforced without your express consent. Any changes to the privacy policy will be posted on this page and in the case of material changes, we will post a notice and may notify you by email if necessary.
